Hotline reads, triages, and tiers every message automatically — so only what matters reaches you, instantly.
Put your Hotline where customers can find it — a QR code or text number, right where problems happen.
The moment something's wrong, they text. Hotline responds automatically in seconds, so the customer knows they've been heard.
Every message is read and sorted in real time. A flooding bathroom (Tier 1) is not the same as a vending machine out of snacks (Tier 4) — and Hotline knows the difference.
Critical issues reach you instantly with the customer's words and the tier. Low-priority feedback is logged, not pushed. No noise, no app, no dashboard.
No app. No dashboard. No login. Your phone is the dashboard.
Safety, flooding, break-ins. Reaches you instantly.
Broken equipment, access problems. Sent right away.
Complaints, suggestions. Logged for your digest.
Minor notes, spam filtered. Recorded quietly.